Course Objectives
Training and development professionals are under continuous pressure to offer exceptional training services. The demands of their job can only be fulfilled through extensive knowledge of the main topics related to the training profession. This course will equip participants with practical knowledge to promote training within their organizations, link training to organizational objectives, analyze training needs, and select internal trainers and external consultants. In addition, the course focuses on different levels of training evaluation and the competencies required by training professionals. By the end of the course, participants will be able to:
- Strengthen the strategic relationship between training interventions and organizational directives
- Combine appropriate methods to conduct a Training Needs Assessment (TNA)
- Customize an effective process to develop subject-matter experts into internal trainers
- Assess training vendors and their consultants
- Demonstrate the success of training programs using evaluation methods from Reaction to Return on Investment (ROI)
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Content
- The Roadmap from Strategy to Training
- Organizational needs: Pains and plans
- How training contributes to organizational objectives
- Observable behaviors from organizational objectives
- Supporting the right behaviors with Instructional Learning Objectives
- Components of a complete ILO
- Guidelines for designing effective classroom learning
- Partnering with training stakeholders
- Training stakeholders
- Roles and responsibilities of training stakeholders
- Overcoming challenges with training stakeholders
- Methods for Training Needs Assessments (TNA)
- The importance of TNAs
- Pitfalls of TNAs
- Main sources of training needs
- Mandatory needs
- Technical industry needs
- Organizational culture needs
- Departmental needs
- Individual needs
- Five methods for TNAs
- Business plan analysis
- Job description analysis
- Appraisal analysis
- Survey analysis
- Gap analysis
- Developing Subject Matter Experts (SMEs) into Internal Trainers
- Pre-requisites for SMEs to become internal trainers
- The selection process of internal trainers
- A simplified competency framework for internal trainers
- Train the trainer boot camp
- Overcoming the challenges of providing training by internal trainers
- Assessing Trainers and Training Providers
- First screening of training providers
- Decision matrix to select training vendors
- Training proposal evaluation
- Screening consultants’ criteria worksheet
- Consultant interview evaluation questions
- Evaluating consultants’ performance: before, during, and after the training
- Evaluating the overall performance of training vendors
- Demonstrating the Success of Training
- Lessons on how to evaluate training
- The four levels of evaluation
- Linking evaluation levels with TNAs
- Linking evaluation levels with Instructional Learning Objectives (ILOs)
- The ROI model
- Tabulating program costs
- Calculating ROI
Course Target
Training and development professionals involved in training needs analysis, coordinating and organizing training courses, and evaluating training results.
Human Resources and Training Management
