Course Objectives

Introduction

Integrated Quality Management Systems ISO 9001 training course enables you to learn the basic elements to implement and manage a Quality Management System (QMS) as specified in ISO 9001. During this training course, you will be able to understand the different modules of a QMS, including QMS policy, procedures, performance measurements, management commitment, internal audit, management review and continual improvement. After completing this course, you should have understood the fundamental methodologies, requirements, framework and management approach for ISO 9001. Training course enables you to develop the necessary expertise to support an organization in establishing, implementing, managing and maintaining a Quality Management System (QMS) based on ISO 9001. During this training course, you will also gain a thorough understanding of the best practices of Quality Management Systems and consequently improve an organization’s customer satisfaction and overall performance and effectiveness.

Learning objectives

• Understand the elements and operations of a Quality Management System and its principal processes
• Acknowledge the correlation between ISO 9001 and other standards and regulatory frameworks
• Understand the approaches, methods and techniques used for the implementation and management of a QMS
• Acknowledge the correlation between ISO 9001 and other standards and regulatory frameworks
• Master the concepts, approaches, methods and techniques used for the implementation and effective management of a QMS
• Learn how to interpret the ISO 9001 requirements in the specific context of an organization
• Learn how to support an organization to effectively plan, implement, manage, monitor and maintain a QMS
• Acquire the expertise to advise an organization in implementing Quality Management System best practices

Educational approach

• This training is based on both theory and best practices used in QMS audits
• Lecture sessions are illustrated with practical questions and examples
• Practical exercises include examples and case study discussions

Content

• Introduction to Quality Management System (QMS) concepts as required by ISO 9001
• Strategies of Quality Management System
• Quality Management System requirements
• Preparation of quality system files
• On-site assessment activities
• Plan the implementation of Quality Management System
• QMS monitoring, measurement, continuous improvement
• Audit principles, preparation and launching of an audit
• On-site audit activities
• Closing the audit
• Preparing reports and recommendations

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Course Target

• Individuals involved in Quality Management
• Individuals seeking to gain knowledge about the main processes of Quality Management Systems (QMS)
• Individuals interested to pursue a career in Quality Management
• Managers or consultants involved in Quality Management
• Expert advisors seeking to master the implementation of a Quality Management System
• Individuals responsible for maintaining conformance with QMS requirements
• QMS team members