Course Objectives

Introduction

Quality Management for Customer Satisfaction ISO 10004 one of the key elements of organizational success is the customer’s satisfaction with the organization and its products and services. Therefore, it is necessary to monitor and measure customer satisfaction. The information obtained from monitoring and measuring customer satisfaction can help identify opportunities for improvement of the organization’s strategies, products, services, processes and characteristics that are valued by customers, and serve the organization’s objectives. Such improvements can strengthen customer confidence and result in commercial and other benefits. This training course from gulf training and consultation center provides guidance to the organization on establishing effective processes for monitoring and measuring customer satisfaction. The satisfaction of persons or organizations that could or do receive a product or a service from a public or a private organization is the focus of this training course.

Educational approach

• Lecture sessions are illustrated with practical questions and examples
• Practical exercises include examples and discussions.
• This training is based on both theory and best practices used in Customer Satisfaction
• Lecture sessions are illustrated with examples based on case studies
• Practical exercises are based on a case study which includes role playing and discussions

Why Gulf Training and Consultation Center?

• We have a large pool of experienced and professional auditors that are qualified internationally.
• The competency of our multi-disciplined auditors adds value and credibility to our certificates.

Content

Course Target