Course Objectives

For most people a conflict is something to avoid at all costs. Therefore, they tend to distance themselves from situations where they ought to be taking control, instead of backing away from important issues. The CBP Conflict Management training course from Gulf Training and Consultation Center will increase your knowledge and ability to: Understand the two basic types of conflict and reasons as they occur and recognize the four typical approaches to conflict. Implement the basic steps of conflict resolution, practice communication skills to minimize and even prevent conflict. Employ strategies for responding to challenging people such as; dealing with an extremely angry person or someone who will not acknowledge the conflict. Be able to handle specific situations including dealing with your boss, client, or another department. By providing the participants with the following knowledge and skills:

• Identify the causes and effects of conflicts and analyze the obstacles to effective listening
• Explains types of conflict and applies communication skills supportive of conflict resolution
• Employ a variety of conflict resolution strategies for different types of conflicts
• Defining and managing the dispute resolution model and developing procedural plans for resolving disputes
• Analyze and explain the impact of correct attitudes on resilience and conflict resolution
• Behaving professionally with all types of clients, colleagues and managers.

Content

Contact Gulf Training Team to Find Out More Info About the Training Course

Course Target

This training course is recommended for human resources personnel, business leaders, senior executives, managers, supervisors, and front-line employees. Also, individuals, business professionals, and employees who want to enhance their personal, professional, and organizational performance through implementing effective resolutions to various conflicts.