Leaders exist at all levels of an organization, and face challenges no matter their role. But with challenges come opportunities. Learn how to identify and seek out those opportunities, and use your strengths to communicate effectively, build relationships, and solve problems. You will examine the best strategies to make decisions, work in teams, and succeed during organizational change
Apply leadership and management skills to overcome a leadership challenge
Explain leadership and management as an integration of roles with distinct characteristics
Recognize the importance of developing strategic awareness of how your organization functions, including how to navigate your organization and collaborate with key stakeholders
Demonstrate an understanding of basic communication principles as they relate to leadership and management
Explain how to leverage the skills of others as well as your own in order to effectively work in teams
Apply critical thinking techniques to solve problems and make decisions
Describe techniques to influence others within your organization
Describe techniques for successfully responding and adapting to change
Content
Leadership Challenge
Understanding Your Leadership Challenge
Defining Leadership and Management
Characteristics of an Effective Leader
The Integration of Leadership and Management
Emotional Intelligence
Emotional Intelligence and Leadership and Management
Self-Awareness
Self-Management
Social Awareness
Relationship Management
Broadening Your Perspective
Understanding the Organizational Environment
Collaboration and Knowledge Sharing
Understanding the Needs of Others
Communication Skills
Workplace Communication Fundamentals
Communication Filters
Listening and Asking Questions
Working in Teams
High-Performing Teams
Team Development
Trust Within Teams
Improving Team Functions
Problem Solving and Decision Making
Best Practices for Problem Solving and Decision Making
Overcoming Inhibitors to Creative Problem Solving
Ethical Decision Making
Accountability
Influencing Without Authority
Principles of Influence
Sources of Influence
Influencing Techniques
The Influential Conversation
Establishing Credibility
Harnessing Your Power
Networking
Managing Up
Effectively Responding and Adapting to Change
Benefits of Change
Resistance to Change
Change and Transition
Engaging Groups in Change
Course Target
This course is designed for individuals who are not formal managers but need to get work done through others.
