Supervisors play an important role in a company’s success as they are significantly involved in the day-to-day operations, guiding employees through certain courses of action to help them accomplish the organization’s goals. This course will provide supervisors with advanced supervisory and managerial skills to promote their effectiveness and increase their team’s performance. By the end of the course, participants will be able to:
Identify the essential leadership skills of the successful supervisor
Apply the managerial skills effectively in order to actively influence others
Manage performance problems and help the team grow
Demonstrate coaching techniques to better manage performance
Create a motivational environment to energize and inspire their team
Content
Leadership skills of the successful supervisor
Identifying your personal leadership style
Displaying transparency and building trust
Communicating powerfully and prolifically
Maintaining emotional balance
Practicing empathy through listening
Promoting leadership in your team
Be innovative and proactive
Managerial skills of the successful supervisor
Promoting the vision and mission of the organization
Identifying the strategic and operational goals of the organization
Aligning company goals with the team’s goals
Creating commitment to the values of the organization
Planning the road map of your team
Organizing the needed resources efficiently
Delegating the tasks to the right team members
Monitoring the team for optimal performance
Diagnosing and solving problems effectively
Performance evaluation and performance problems
The 3 core questions of performance reviews
How am I doing
What do I need to accomplish
What do I need to learn
The ladder of inference
Observing
Interpreting
Evaluating
Acting
The 4 steps to address performance problems
Planning
Meeting
Reflecting and deciding
Following up
Coaching for optimal performance
Giving and receiving criticism constructively
Minimizing defensiveness in yourself and others
Coaching self-assessment
Coaching skills for every supervisor
The coaching process in practice
Help your staff grow
Creating a motivational environment
Carrots and sticks: the seven deadly flaws
Type I and Type X people
Intrinsic
Extrinsic
The three elements of motivation 3.0
Autonomy
Mastery
Purpose
The heart of supervision (the 3 elements in practice)
When and how to use rewards
‘If-then’ rewards
‘Now-that’ rewards
The reward flow chart
Course Target
Experienced supervisors, frontline leaders, senior supervisors, department heads, and team leaders who want to sharpen their supervisory, managerial, and team leadership skills.
